Terms & Conditions
Upon arranging and starting any form of driving tuition with Drive With Gavin, it is accepted that the pupil agrees to the following Terms and Conditions.
1. Driving licences:
You must hold a current, valid driving licence suitable for the driving tuition in the UK, including Northern Ireland. Both parts of your licence (where applicable) must be shown on your first lesson. Your instructor must be informed immediately of any changes to your licence or entitlement to drive (e.g due to medical conditions or driving convictions).
2. Fitness to drive:
You must be fit to drive on each lesson including meeting the legal eyesight requirements. It is your responsibility to ensure you are fit to drive. Please note that illness, tiredness, alcohol, illegal and prescribed drugs can impair your driving, any of these could put you and other road users at risk. 'Over the counter' medicines may affect levels of concentration, always ensure that you read the instructions on the provided with the medication before use. If you are taking any medication please check with your doctor or pharmacist to make sure they will not affect your driving ability.
In the interests of public safety, your instructor reserves the right to cancel your driving lesson or refuse the use of the driving school car for your driving test if there is any suspicion of impairment because of tiredness, illness, drugs, or alcohol. In such circumstances the whole driving lesson fee will be payable. You may also face action from the Police if you choose to ignore the law regarding fitness to drive.
Your instructor will, at all times treat you with respect and consideration, but will not tolerate any rude, abusive, or threatening behaviour.
3. Payments and Cancellation:
Tuition fees are normally payable in advance however all payments (including cash on the day of lesson) must be made prior to any tuition being carried out, without exception. Payment can be made cash, via card reader on the lesson, via PayPal through an online invoice or online at www.drivewithgavin.co.uk. Cheques are not accepted. All lesson prices, including introductory offers and test fees, are available at: www.drivewithgavin.co.uk
Prices may be subject to change at any time but you will be given at least two weeks’ notice of any changes.
Introductory offers are for new customers and can only be used once per person.
If you need to cancel or re-arrange a driving lesson then you must give at least 48 hours notice for driving lessons that are up to 2 hours in duration. Failure to adhere to this will result in a cancellation equal to the full value of the lesson that you were due to undertake.
If you fail to attend a lesson, your instructor will attempted to make contact with you and will wait 15 minutes past the arranged start time before leaving if there is no contact made. You will be charged the full price of the lesson you were due to undertake.
Your instructor will do everything possible to ensure that your driving lessons start and finish on time, but they do reserve the right to cancel, postpone or change driving lesson lengths and start/finish times under certain circumstances (i.e. dangerous weather conditions, unforeseen mechanical problems, etc.). In the event of your driving instructor postpones a lesson, fees paid in advance will be carried forward.
If you have block booked lessons and then decide that you no longer want all the lessons you have booked, you can request a refund of any lessons remaining. In the event of a refund being requested on an introductory offer, any tuition carried out prior to the request will be charged for at the full hourly rate, not the discounted price. Any refund will be by cash, PayPal or bank transfer, within thirty days of the request being made. Pre-paid lessons cannot be transferred to any third party, unless discussed and agreed with your instructor in advance.
Please note that in the event of you having booked your driving test, the Driver and Vehicle Agency stipulates that you need to give three clear working days to cancel your test, otherwise you will forfeit your test fee (except in certain circumstances). The DVA is a separate entity and their fees are independent to those of Drive With Gavin.
4. Bookings and Lesson duration:
The minimum driving lesson period is 1.5 hours unless otherwise agreed with your instructor. If, for any reason, your instructor is late for the driving lesson, they will make an effort to inform you of the estimated time of arrival. If they are delayed by more than 15 minutes, then this time will be credited to you and where possible, the lesson will be extended by the time due - if this is not possible, the extra time will be carried forward to your next suitable lesson.
Your instructor will aim to maintain regular driving lesson slots to ensure continuity of your learning, however, this cannot always be guaranteed.
5. Training Location:
Your instructor will determine a location for practical driving lessons which ensures both the pupil's and the public’s safety - this means that you instructor may need to drive you to and from the lesson location, this journey time forms part of the lesson as paid for.
6. Training vehicles:
Training vehicles provided are taxed, insured for the purposes of driving or advanced driving tuition, fully roadworthy and fitted with dual controls.
7. Driving tests and bookings:
I reserve the right to refuse use of a driving school vehicle for a test if I consider that provision of a vehicle could cause a risk to public safety.
Where a school car is used for your test, the booking period will be based upon my diary schedule.
Depending on the time of your test it will require a minimum two and a half hour booking.
While I will make every effort to ensure that the vehicle supplied for your test will be fully roadworthy and comply with all legal requirements at the start of the test, I cannot be held responsible for any vehicle failure that occurs during the test. I am not liable for any consequential loss.
I cannot be held responsible for test appointments cancelled by the DVANI due to bad weather, sickness, staff shortages, or other reasons. Such cancellations are beyond my control and therefore the lesson fee and the fee for the use of car for the booked period will be chargeable.
I will discuss with you, the appropriate time to apply for your theory and driving tests, taking local waiting times in to account. During driving tests, the examiner may not prevent you, the candidate from hitting the kerb or causing other similar minor damage to the car. Therefore, all damage caused by you whilst on test will be charged to you (up to the level of excess on the my business insurance policy).
I will at all times, to the best of my ability endeavour to teach you the correct driving skills according to the DVANI's recommended syllabus.
The DVANI periodically change the content of the practical driving test. I will keep all pupils fully up to date with any changes and ensure their driver training covers any amendments to the syllabus.
8. Code of conduct:-
I agree to abide by the conditions of the Code of Conduct for Approved Driving Instructors (a copy of which will be provided on request). In the unlikely event of a complaint or dispute the guidelines of the Code of Conduct will be adhered to.
Complaints should be made to myself in the first instance. If we fail to reach agreement, or settlement of a dispute, reference may be made to the DVANI to consider the matter and advise accordingly.
9. Your rights:
These conditions do not affect any protection that you have under statutory rights. I reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.
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This policy is subject to change at anytime.